TERMS AND CONDITIONS 

Converii Sustainability Platform 

These terms and condtions are designed to comply with Danish consumer law, GDPR, and EU Consumer Rights Directive,

TABLE OF CONTENTS:

Acceptance of Terms 

Service Description 

Subscription and Payment 

Right of Withdrawal 

Cancellation and Refunds

 Data and Privacy 

Intellectual Property 

Acceptable Use 

Disclaimers and Limitation of Liability 

Dispute Resolution 

Changes to Terms 

Miscellaneous 

Contact Information 

Acknowledgment 

Converii Terms and Conditions 

  1. ACCEPTANCE OF TERMS 

These Terms and Conditions ("Terms") govern your use of the Converii sustainability platform services ("Service") operated by Converii, DK45065790 CVR 

("Converii", "we", "us", or "our"). 

By creating an account and using the Service, you agree to be bound by these Terms.

 If you do not agree to these Terms, you may not access or use the Service. 

2. SERVICE DESCRIPTION 

Converii provides a digital sustainability planning platform designed for event professionals, enabling regenerative and distributive approaches to event management based on ISO20121 principles. 

2.1 Service Tiers Freemium Tier (Free of Charge): 

  • Unlimited materiality exercises 

  • Access to transformational framework questions 

  • Up to 2 event templates 

  • No connection capability between materiality exercises and event templates 

  • Basic reporting features 

2.1 Implement Tier (Paid Subscription): 

  • All Freemium tier features

  • Unlimited event templates

  • Full connection of materiality exercises to event checklists 

  • Advanced reporting and export capabilities

  • Additional features as specified on our website at the time of subscription 

2.2 Service Modifications 

We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable advance notice. We will endeavor to provide at least 30 days' notice for material changes affecting paid subscribers.

 3. SUBSCRIPTION AND PAYMENT 

3.1 Pricing Plans Monthly Subscription: 40.00 EURO per month, charged on a recurring monthly basis 

Annual Subscription: 360.00 EURO per year, charged on a recurring annual basis 

All prices are stated in Euros (EURO) and include applicable Value Added Tax (VAT) where required by law. 

3.2 Payment Processing 

All payments are processed securely through Stripe, a third-party payment processor. By subscribing to a paid tier, you authorize Converii to charge your designated payment method on a recurring basis according to your selected billing interval (monthly or annual). 

You represent and warrant that: 

  • You have the legal right to use the payment method provided

  • The payment information you provide is accurate and complete 

  • You will maintain valid payment information throughout your subscription period 

3.3 Billing Cycle Monthly Subscriptions: 

  • Your first charge occurs upon subscription confirmation

  • Subsequent charges occur on the same calendar day each month 

  • If a month lacks your billing day (e.g. subscribing on January 31), billing occurs on the last day of shorter months

Billing Cycle Annual Subscriptions: 

  • Your first charge occurs upon subscription confirmation 

  • Subsequent charges occur annually on your subscription anniversary date

3.4 Receipts and Invoices 

You will receive an email receipt for each successful payment to the email address associated with your account. 

Any businesses requiring formal invoices should contact support@converii.com. 

3.5 Failed Payments 

If a scheduled payment fails: 

  1. We will notify you via email immediately 

  2. We will attempt to process payment again within 3-5 days 

  3. You will have 10 days to update your payment information 

  4. If payment remains unsuccessful after 10 days, your access to paid features will be suspended

  5. Your account will revert to Freemium tier after 30 days of non-payment 

  6. You remain liable for any unpaid subscription fees 

3.6 Price Changes 

We reserve the right to modify subscription prices.

 For existing subscribers: 

  • We will provide at least 30 days' advance notice via email 

  • Price changes take effect on your next billing cycle after the notice period 

  • You may cancel your subscription before the price change takes effect 

  • Continued use after the price change constitutes acceptance of the new price 

4. RIGHT OF WITHDRAWAL 

This section applies to consumers under Danish and EU law.

 4.1 Statutory Right of Withdrawal Under the Danish Consumer Contracts Act and EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days without giving any reason. 

4.2 Withdrawal Period 

The 14-day withdrawal period begins: 

For monthly subscriptions: From the date you receive confirmation of your subscription 

  • For annual subscriptions: From the date you receive confirmation of your subscription 

4.3 How to Exercise Your Right of Withdrawal 

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. 

You can: 

Method 1: Use the Model Withdrawal Form (attached as separate document)

 Method 2: Send clear written notice 

  • Email: [Info@converii.com] 

  • Subject line:"Withdrawal from purchase" 

  • Include: Your name, email address, subscription order number, and date of purchase 

Method 3: Via your account 

  • Log into your Converii account 

  • Navigate to Subscription 

4.4 Effects of Withdrawal 

If you withdraw from your purchase within the 14-day period:

 - We will refund all payments received from you 

  • Refunds will be processed within 14 days from the day we receive your withdrawal notice

  • Refunds will be made using the same payment method you used for the original transaction 

  • You will not incur any fees as a result of the refund 

4.5 Early Performance Exception 

IMPORTANT: If you explicitly request that we begin providing the Service during the 14-day withdrawal period, you acknowledge that: 

  • You may lose your right of withdrawal if the Service is fully performed 

  • For subscription services, partial performance does not eliminate withdrawal rights 

  • If you withdraw after partial performance, you may be charged a proportionate amount for services provided up to the time you communicate withdrawal 

By clicking "Start Subscription" and confirming your understanding of these terms, you expressly request immediate access to the Service. 

4.6 Digital Content Notice Under EU Directive 2011/83/EU Article 16(m), you acknowledge that by accessing digital content (materiality exercises, templates, transformational frameworks) during the withdrawal period, you may lose your right to withdraw. 

However, for subscription services, this does not apply to the first 14 days. 

5. CANCELLATION AND REFUNDS 

5.1 Cancellation by You (After Withdrawal Period) 

You may cancel your subscription at any time after the 14-day withdrawal period through: Option 1: Your Converii account - Subscription 

 Option 2: Stripe Customer Portal - Access via the link in any payment receipt email - Manage subscription > Cancel subscription 

Option 3: Email request - Email: info@converii.com - Subject: "Subscription Cancellation" - Include: Your account email and reason (optional) 

5.2 Cancellation Effective Date Monthly Subscriptions:

 - Cancellation takes effect at the end of your current billing period 

  • You retain access to paid features until the period ends 

  • No refund for the current billing period 

  • No further charges will occur 

Annual Subscriptions:

 - Cancellation takes effect at the end of your annual period 

  • You retain access to paid features until the annual period ends 

  • No refund for unused portion of the annual subscription (except during 14-day withdrawal period)

  • No further charges will occur 

5.3 Refund Policy (Outside Withdrawal Period) 

After the 14-day withdrawal period: 

  • Monthly subscriptions: No refunds for partial months

  • Annual subscriptions: No refunds for unused portions, except where required by Danish consumer protection law 

  • Exceptional circumstances: Refunds may be granted at our sole discretion for technical failures preventing Service access for extended periods

 5.4 Cancellation by Converii 

We reserve the right to suspend or terminate your account if: 

  • You violate these Terms and Conditions 

  • You engage in fraudulent, abusive, or illegal activity 

  • You fail to pay subscription fees despite multiple notices

  • Your use of the Service negatively impacts our systems or other users 

  • Required by law or court order 

  • Notice: We will provide reasonable advance notice (typically 7-14 days) via email before terminating your account, except in cases requiring immediate action for legal, security, or fraud prevention reasons. 

  • Refund upon our termination: - If we terminate for cause (your breach), no refund is provided 

  • If we terminate without cause or due to Service discontinuation, you receive a pro-rata refund for unused subscription time

 5.5 Effect of Cancellation Upon cancellation or termination:

 - Your access to Implement tier features ceases at the end of your billing period 

  • Your account automatically reverts to Freemium tier 

  • Your data (materiality exercises, templates) remains accessible at Freemium tier limitations 

  • You may re-subscribe at any time to regain Implement tier access

  • We retain your data according to our Privacy Policy and data retention obligations 

6. DATA AND PRIVACY 

Your use of the Service is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and Danish Data Protection Act (databeskyttelsesloven). 

6.1 Data Controller Converii DK4, DK45065790 CVR, is the data controller responsible for processing your personal data.

6.2 Key Privacy Points Your Data Ownership: You retain all ownership rights to content you create using the Service (materiality exercises, event templates, custom frameworks) 

Our Processing: We process your personal data only as necessary to provide the Service, as detailed in our Privacy Policy 

Data Security: We implement appropriate technical and organizational measures to protect your data Your Rights: Under GDPR, you have rights to access, rectification, erasure, restriction, portability, and objection

 Data Export: You can export your checklist data at any time

 Data Deletion: You can request deletion of your account and data, subject to legal retention requirements 

6.3 Third-Party Processors We use the following third-party processors:

 - Stripe: Payment processing (PCI DSS compliant)

 - Squarespace: Data hosting and infrastructure 

  • Zapier: Service improvement and analytics 

All processors are GDPR-compliant and operate under Data Processing Agreements. 

6.4 International Data Transfers 

If data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place through:

 - Standard Contractual Clauses (SCCs) approved by the European Commission

 - Adequacy decisions where applicable

 - Other legally recognized transfer mechanisms

 6.5 Complete Privacy Information 

For complete information about how we collect, use, store, and protect your data, please review our full Privacy Policy at: https://www.converii.com/terms

7. INTELLECTUAL PROPERTY 

7.1 Converii's Intellectual Property The Service, including but not limited to:

 - Software, source code, and algorithms 

  • Website design, user interface, and graphics 

  • Transformational framework questions and methodologies 

  • ISO20121:2024 and other based templates and structures

  • Logos, trademarks, and brand materials 

  • Documentation and help content  is owned by Converii and protected by Danish and international copyright, trademark, and intellectual property laws.

 License to You: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose, subject to these Terms. 

Restrictions: You may not: 

  • Copy, modify, or create derivative works from the Service

  • Reverse engineer, decompile, or disassemble the Service 

  • Remove or alter any copyright, trademark, or proprietary notices 

  • Use our intellectual property for commercial purposes without written permission 

7.2 License to Us: By using the Service, you grant Converii a limited, worldwide, nonexclusive license to:

 - Store and process your content to provide the Service to you 

  • Display your content back to you within the Service 

  • Create backup copies for disaster recovery and business continuity

  • Use anonymized, aggregated data for service improvement and analytics

 We will NOT: 

  • Share your content publicly without your explicit permission 

  • Use your identifiable content for marketing without consent

  • Sell your content to third parties 

7.3 Feedback and Suggestions 

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution obligations. 

8. ACCEPTABLE USE 

8.1 Permitted Use 

You may use the Service for lawful business or personal purposes consistent with these Terms, including: 

  • Planning and managing sustainable events

  • Conducting materiality assessments 

  • Creating event templates and checklists 

  • Generating reports for stakeholders 

8.2 Prohibited Conduct You agree NOT to: 

Security and System Integrity: 

  • Attempt to gain unauthorized access to the Service, other accounts, or our systems 

  • Introduce viruses, malware, or malicious code

  • Circumvent security features or authentication measures 

  • Perform penetration testing without written authorization 

  • Interfere with or disrupt the Service or servers 

Misuse of Service: 

  • Use the Service for illegal, fraudulent, or unauthorized purposes

  • Violate any applicable laws or regulations 

  • Upload content that infringes intellectual property rights of others 

  • Impersonate any person or entity 

  • Harass, abuse, or harm other users 

Commercial Restrictions: 

  • Resell, redistribute, or sublicense the Service 

  • Use the Service to compete directly with Converii 

  • Scrape, data-mine, or automatically extract content in bulk 

  • Create derivative services based on Converii's methodology without license 

  • Share your account credentials with unauthorized users 

Content Restrictions: 

  • Upload illegal, defamatory, or offensive content 

  • Distribute spam or unsolicited communications through the Service 

  • Post content promoting violence, discrimination, or hate speech 

Converii Terms and Conditions 

8.3 Consequences of Violation 

Violation of acceptable use policies may result in:

 - Warning and request to cease prohibited activity 

  • Temporary suspension of account access 

  • Permanent termination of account without refund

  • Legal action if violations cause damage or involve illegal activity

  • Reporting to law enforcement where appropriate

 9. DISCLAIMERS AND LIMITATION OF LIABILITY

9.1 Service "As Is" The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to:

 - Implied warranties of merchantability 

  • Fitness for a particular purpose 

  • Non-infringement

  • Uninterrupted or error-free operation 

  • Accuracy or reliability of results 

9.2 Service Availability 

While we strive to maintain 99%+ uptime: 

  • We do not guarantee uninterrupted, timely, secure, or error-free Service

  • Scheduled maintenance may temporarily limit access

  • Third-party service failures (Stripe, hosting providers, internet infrastructure) may affect availability

  • We are not responsible for delays or failures due to circumstances beyond our reasonable control 

9.3 No Professional Advice The Service provides tools and frameworks for sustainability planning but does NOT constitute: 

  • Professional consulting or advisory services 

  • Environmental impact assessments recognized by regulatory bodies 

  • Legal or compliance advice 

  • Guarantees of specific sustainability outcomes

 You are responsible for ensuring your use of Service outputs meets your specific legal, regulatory, and business requirements. 

 9.4 Third-Party Content and Links 

The Service may contain links to third-party websites or references to external frameworks (e.g., UN SDGs, ISO 20121:2024Doughnut Economics). We do not endorse or assume responsibility for third-party content, products, or services. 

9.5 Limitation of Liability - Consumer Protection Notice IMPORTANT - Danish Consumer Law: Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Danish law, including liability for:

 - Death or personal injury caused by our negligence 

  • Fraud or fraudulent misrepresentation 

  • Gross negligence or willful misconduct

  • Any other liability that cannot be excluded under mandatory Danish consumer protection law (forbrugerbeskyttelseslov) 

9.6 Limitation of Liability

 - To the Extent Permitted by Law 

To the maximum extent permitted by applicable law: Direct Damages: 

  • Our total aggregate liability for any claims arising from your use of the Service shall not exceed the total amount you paid to Converii in the 12 months immediately preceding the event giving rise to liability 

  • For Freemium users, liability is limited to 100 EURO Indirect Damages: 

  • We shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or business opportunities 

  • Loss of data or information

  • Loss of goodwill or reputation 

  • Cost of procurement of substitute services

  • Business interruption even if we have been advised of the possibility of such damages.

9.7 Basis of Bargain 

You acknowledge that: 

  • The limitations in this section reflect a reasonable allocation of risk 

  • The Service pricing reflects these limitations

  • Without these limitations, we could not provide the Service at the current price point 

9.8 Force Majeure 

We shall not be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including:

 - Natural disasters, pandemics, or acts of God 

  • War, terrorism, civil unrest, or government actions 

  • Internet or telecommunications infrastructure failures 

  • Cyberattacks not caused by our security negligence

  • Labor strikes or disputes 

10. DISPUTE RESOLUTION 

10.1 Governing Law These Terms are governed by and construed in accordance with the laws of Denmark, without regard to conflict of law principles. Danish consumer protection laws apply regardless of choice of law provisions. 

10.2 Dispute Resolution for Consumers 

If you are a consumer under Danish law (private person purchasing for noncommercial use), you have the following dispute resolution options: 

Option 1: Direct Negotiation - Contact us at: info@converii.com - We will attempt to resolve disputes amicably within 30 days 

Option 2: Consumer Complaints Board - File a complaint with Konkurrence- og Forbrugerstyrelsen (Danish Competition and Consumer Authority) - Website: https:// www.forbrug.dk - Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark 

Option 3: EU Online Dispute Resolution Platform - Access: https:// ec.europa.eu/consumers/odr - This platform facilitates online dispute resolution for EU consumers 

10.3 Dispute Resolution for Business Users

If you are a business user (purchasing for commercial purposes):

 - Disputes shall be resolved through negotiation in good faith 

  • If negotiation fails, disputes shall be subject to the exclusive jurisdiction of Danish courts

  • Danish law applies

11. CHANGES TO TERMS 

11.1 Right to Modify 

We reserve the right to modify these Terms at any time to reflect:

 - Changes in applicable law or regulatory requirements

 - New features or functionality

 - Improvements to clarity or fairness 

  • Business model changes 

11.2 Notice of Changes For material changes affecting your rights or obligations: 

  • We will notify you via email at least 30 days before changes take effect

  • We will post updated Terms on our website with a revised "Last Updated" date

  • We will highlight material changes in the notification email 

For minor, non-material changes: 

  • We may update Terms with 7 days' notice or immediately for corrections

  • Notice will be posted on our website Converii Terms 

11.3 Acceptance of Changes For Existing Subscribers:

 - Your continued use of the Service after the effective date constitutes acceptance of updated Terms - If you do not agree to changes, you may cancel your subscription before the effective date - Cancellation rights under Section 5 apply For New Subscribers:

 - By creating an account or subscribing after changes take effect, you accept the updated Terms 

11.4 Version History 

We maintain a version history of Terms and Conditions. Previous versions are available upon request to info@converii.com. 

12. MISCELLANEOUS 

12.1 Entire Agreement These Terms, together with our Privacy Policy and any supplemental terms for specific features, constitute the entire agreement between you and Converii regarding the Service and supersede all prior agreements, understandings, and communications. 

12.2 Severability If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction: 

  • That provision shall be limited or eliminated to the minimum extent necessary 

  • All other provisions shall remain in full force and effect 

  • We will replace the invalid provision with a valid provision that most closely reflects our intent 

12.3 No Waiver Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. 

12.4 Assignment By You: You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. Any attempted assignment in violation of this provision is void. 

By Us: We may assign these Terms, in whole or in part, to: 

  • Any affiliate or subsidiary 

  • Any successor entity in the event of merger, acquisition, or sale of assets

  • Any third party with reasonable notice to you 

12.5 Relationship of Parties Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and Converii. You have no authority to bind Converii contractually. 

12.6 Survival Provisions that by their nature should survive termination shall survive, including but not limited to: 

  • Intellectual property rights 

  • Limitation of liability 

  • Indemnification obligations 

  • Dispute resolution provisions 

  • Payment obligations for services rendered 

12.7 Language and Translation English Version Prevails: These Terms are drafted in English. Translations may be provided for convenience, but in the event of any conflict or ambiguity, the English version shall prevail. 

Consumer Protection: Notwithstanding the above, Danish consumer protection laws apply to Danish consumers regardless of the language version consulted. 

12.8 Electronic Communications You consent to receive communications from us electronically, including:

 - Email notifications about your account

 - Service updates and announcements 

  • Marketing communications (with opt-out option) 

  • Legal notices required by law Electronic communications satisfy any legal requirement that communications be in writing.

12.9 Headings Section headings are for convenience only and do not affect interpretation of these Terms.

 13. CONTACT INFORMATION 

Company Legal Name: Converii CVR Number (Danish Business Registration): DK45065790 Registered Address: Logparken 31 Holme Olstrup Denmark 

General Inquiries: Email: info@converii.com 

Website: https://www.converii.com 

Data Protection Officer / GDPR Inquiries: Email: info@converii.com 

Withdrawal and Cancellation Notifications: Email: info@converii.com 

Complaints: Email: info@converii.com 

We aim to respond to complaints within 5-7 business days. 

Payment Issues (Stripe): For payment disputes, you may also contact Stripe Support: https://support.stripe.com 

14. ACKNOWLEDGMENT 

By clicking "I Accept," "Sign Up," "Subscribe," or by accessing or using the Service, you acknowledge and agree that: 

  • ✓You have read these Terms and Conditions in full 

  • ✓ You understand these Terms and Conditions

  • ✓ You agree to be bound by these Terms and Conditions

  • ✓ You have been informed of your 14-day statutory right of withdrawal (fortrydelsesret) under Danish law 

  • ✓ You understand that by requesting immediate access to the Service, you may lose certain withdrawal rights for digital content

  • ✓ You are at least 18 years old or have parental/guardian consent 

  • ✓If accepting on behalf of a business, you have authority to bind that entity ✓ You have access to our Privacy Policy and understand how we process your data 

  • ✓You consent to electronic communications from Converii 

APPENDIX A: DEFINITIONS 

"Consumer" / "Forbruger": A natural person acting for purposes outside their trade, business, craft, or profession. 

"Business User" / "Erhvervskunde": A legal entity or natural person acting within their trade, business, craft, or profession. 

"Personal Data" / "Persondata": Any information relating to an identified or identifiable natural person, as defined by GDPR. 

"Service": The Converii sustainability planning platform, including all features, functionality, content, and user interfaces. 

"Account": Your registered user profile providing access to the Service. 

"Content": All data, text, information, graphics, and materials uploaded, created, or generated using the Service. 

"Intellectual Property": All patents, trademarks, copyrights, trade secrets, knowhow, and other proprietary rights. 

APPENDIX B: FOR BUSINESSES - ADDITIONAL TERMS

 If you are subscribing on behalf of a business entity:

 B.1 Authorization You represent that you have authority to bind your organization to these Terms. B.2 Invoice Requirements Request VAT invoices by emailing: info@converii.com with your: - Company name and CVR number - Billing address - VAT registration details 

B.3 Enterprise Licensing For enterprise customers, additional terms apply: - Custom Service Level Agreements (SLAs) - Implementation support - Dedicated account management - Custom pricing and billing arrangements - Contact:info@converii.com 

Last Updated: December 18, 2024 Version: 1.0 Document ID: TC-DK-2024-001